FAQ
Condition and inspection
What does "Sealed" mean at Zokos?
Sealed items are still in their original packaging and have never been opened. They are customer returns or overstock, so we list them as a used grade rather than brand new.
What does "Open Box" mean?
Open Box items are in like-new condition, but the packaging has been opened or the box shows wear.
What does "Used - Very Good" mean?
Used - Very Good items were likely installed and returned. They're in great condition but may show signs of a previous installation.
Do you sell brand-new items?
Our inventory is customer returns and overstock from major retailers, sold in three grades: Sealed (never opened), Open Box and Used - Very Good. We don't sell items as brand new.
Do you test your items?
Every item gets a basic visual inspection and a condition grade. We can't fully test every item.
Could parts or manuals be missing?
Yes. Original parts, manuals or hardware may be missing, especially on Open Box and Used - Very Good items. If something you need is missing, you can return the item within 90 days.
Shipping and pickup
How much is shipping?
Standard shipping is free on every order to the continental US (the 48 contiguous states and Washington, DC). Faster UPS and USPS options are available at checkout for a fee.
How fast do you ship?
Most orders ship by the next business day. Estimated delivery dates are shown at checkout.
Do you ship to Alaska, Hawaii or outside the US?
Not currently. We ship to the 48 contiguous states and Washington, DC.
Can I pick up my order?
Yes. Choose local pickup at checkout to collect your order from our South Bend, Indiana warehouse; checkout shows the pickup address. Orders are usually ready in about an hour; bring your confirmation email or order number.
Returns and warranty
What is your return policy?
You have 90 days after you receive your item to request a return. Contact us by live chat or at support@zokos.com and we'll send you a free return shipping label; once we receive and inspect the item, we refund your original payment method.
Are returns free?
Yes. Every order comes with our 90-day money-back guarantee, and we send you a free return shipping label.
Is anything non-returnable?
Gift cards, hazardous materials, and flammable liquids or gases can't be returned.
What if my item arrives damaged or isn't what I ordered?
Inspect your order when it arrives and contact us right away at support@zokos.com or by live chat if an item is defective, damaged or wrong, and we'll make it right.
Do your items come with a warranty?
Zokos doesn't add a separate warranty. Every order is covered by our 90-day money-back guarantee. Manufacturer warranties may not apply to open-box or used items, so check with the manufacturer.
Do you install products?
No. Our terms of sale ask that installation be done by a licensed, insured professional following local building codes.
About Zokos
Where do your products come from?
We buy customer returns and overstock in bulk from major retailers, then inspect and grade every item in our South Bend, Indiana warehouse.
Are you an authorized dealer?
No. Zokos is an independent reseller of customer returns and overstock. We aren't an authorized dealer and have no affiliation with the manufacturers, so items may not include benefits available from an authorized seller, such as a manufacturer warranty.
How do I contact Zokos?
Email support@zokos.com, call (463) 232-6718, or use the live chat on zokos.com.
Do you sell wholesale or by the pallet?
Yes. We sell pallet and truckload lots with an itemized manifest (UPC, brand, model and retail value), FOB South Bend, Indiana. Email support@zokos.com.
Why are your prices lower than retail?
These are customer returns and overstock that we buy in bulk, so we can sell them for less than retail after inspecting and grading every item.
Any more questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.