Refund policy
90-day money-back guarantee
You have 90 days after you receive your item to request a return. Contact us by live chat or at support@zokos.com to start a return. We'll send you a free return shipping label and instructions. Items sent back without a return request can't be accepted.
Refunds
Once we receive and inspect your return, we refund your original payment method. Your bank or card issuer may take a few days to process and post the refund.
Damaged, defective or wrong items
Please inspect your order when it arrives and contact us right away if an item is defective, damaged or not what you ordered, so we can make it right.
Items that can't be returned
Gift cards, hazardous materials, and flammable liquids or gases can't be returned.
Exchanges
To exchange an item, return it and place a new order for the item you want.
Condition of our items
We buy customer returns and overstock in bulk from major retailers. Every item is sold in the condition it is graded:
- Like New: Still in its original packaging and never opened.
- Open Box: Like-new condition, but the packaging has been opened or the box shows wear.
- Used: Likely installed and returned. In great condition, but may show signs of a previous installation.
Every item gets a basic visual inspection and a condition grade in our warehouse. We can't fully test every item, and original parts, manuals or hardware may be missing. Details: condition guide.
Warranty
Zokos doesn't add a separate warranty. Every order is covered by our 90-day money-back guarantee. Manufacturer warranties may not apply to open-box or used items, so check with the manufacturer.
Questions
Email support@zokos.com, call (463) 232-6718, or use the live chat on zokos.com.